Our commitment to becoming Industry Leaders in Arts & Crafts means we are serious about commitment to quality. We understand things can go wrong, which is why all customers are covered by our Industry-leading 365 Day Promise.
Should the product not meet your expectations for any reason, simply contact us and upon approval we may offer you a remedy for 100% of your purchase cost (Free Replacement or Full Refund) or a store voucher of higher value. If more than 365 days, you may still contact us for other available solutions.
To complete your refund/return, we require a proof of purchase, so please don't delete any email correspondence from us related to your order.
REFUND PROCESS (IF APPLICABLE)
If the item(s) are eligible for a Refund and you wish to request one, please drop us a message so that we may first help you to resolve the problem. If there are missing components, the canvas we have sent is incorrect, or you have not received the product, you will have the option of either a refund of the purchase price, or we will send out to you the items due at no cost.
In the event you are dissatisfied with the product quality you may also be granted a remedy on a case by case basis. There is no change of mind policy for international purchases. If you would like to return a product, you will have to ship it back to us at your own cost.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
To initiate a refund request, please send an email to firstname.lastname@example.org with your order details.
DISCLAIMERThis Refunds policy is structured to protect you, the customer from the risk of ordering products that are not to your satisfaction. We want your first experience with Diamond Painting to be fun and free of stress.
Heartful Crafts reserves its right to refuse requests for refund in situations where:
1. We believe an attempt is being made to abuse this Refunds policy.
2. We suspect the purchasing and refund activities are from conduct related to fraud, espionage, or other activities outside the usual sales business.
Whether we consider this Refunds policy is being taken advantage of is at the sole discretion of the directors of Heartful Crafts Pty Ltd.